Delivery Details

We dispatch orders mid-day (12pm) Monday to Friday. All orders are Express 1-2 day delivery with DPD. 

  • Dispatch days exclude weekends and Bank Holidays. 
  • Orders placed before 12pm on a Friday will be delivered over the weekend (Saturday or Sunday)
  • Due to the nature of our business there may be extended lead times for certain items, however every effort will be made to deliver all products by the agreed date. (If no tracking details are received within 48 hours then please contact us) 
  • If there is anything wrong with the items once they have been received, we request that you contact us within 24 hours of the consignment being signed for so that we can rectify the problem.
  • Due to the volume of orders coming in over Christmas, Easter and Bank Holidays, please be aware that there may be delays processing orders over this period.

Shipping Charges

The delivery cost is calculated on the fair weight of the items you place in the shopping basket, the maximum weight we are permitted to place in a single box is 30kg, consequently orders over 30kg will be delivered in several boxes, shipping can be calculated in the cart prior to checkout.

Mainland UK: Standard shipping on orders under £50 is £6.99 for express 1-2 day shipping with DPD, although please be aware that the cut off to place orders is 12pm Monday to Friday, anytime after then will be collected the following day.

We offer free shipping on all orders over £50 & weighs below 30kg, we charge a discounted shipping rate of £6.99 for every 30kg over the first 30kg.

Highland & Islands: Standard shipping on orders under £100 is £15.99 for express 1-2 day shipping with DPD, although please be aware that the cut off to place orders is 12pm Monday to Friday, anytime after then will be collected the following day.

We offer free shipping to the Highlands & Islands on orders over £100 and weighs below 30kg then we charge a discounted shipping rate of £12.99 for every additional 30kg there after.

Example: If your order is over £50 and your basket weight is 30.1kg to 60kg you will pay 1 x shipping £6.99.

Then 60.1kg to 90kg it will cost £13.98 and so forth.

Your first 30kg are always free of charge. 

If your order is below £50 and weighs 30kg, you will pay 1 x £6.99 shipping then a discounted price of £6.99 for every additional 30kg as stated in the example above.

Please note shipping charges depend on your location

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delivery prices

How do I return an item?

In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you are entitled to cancel an order and receive a full refund up to 14 calendar days after you receive the item from us. This applies even if you change your mind and no longer want an item. The refund will include the minimum postage costs you could have chosen when placing your order. You are responsible for the cost of returning the item to us. You must notify us of your intention to cancel the order and you must return the item to us by recorded delivery within 14 days of notifying us. We will then refund your money within 14 days of receipt of a returned item. It is your duty to take all reasonable care of any items to be returned, including their packaging, up until the time we receive them back from you. Any damage will result in us being unable to refund part or all of the money you have paid.

 

Items that cannot be returned

Perishable items i.e. temperature controlled food/medication
Medication – due to regulatory law, we cannot accept the return of any medication, including licensed and prescription items
Items that have been opened/used (unless found to be faulty.)
The 14 day limit to request a refund does not apply to any item which is faulty, unfit for purpose, or not as described at the time you placed the order. For damaged and faulty items, you have 30 days to arrange a return/refund.

For all items returned after the 14-day period, you are asked to provide a written explanation of the reason for the return. Returned items in this circumstance may or may not be due a full refund, depending on the circumstances. (For example if you used an item for a while before it broke, you may have to bear some of the cost for the period of time you were able to use it.) In normal circumstances, the limit of our liability for compensation for orders which are delayed or do not arrive at all, will be the value of the order placed. You will not be due for any additional compensation (for instance if you decided to take time off work to receive the order).