Shipping Policy
Free Shipping
- Orders Over £50
- Enjoy FREE shipping on all orders over £50 with a total weight of up to 30kg.
- Orders Over £100
- Enjoy FREE shipping on all orders over £100 with a total weight of up to 60kg.
Standard Shipping
- Orders Under £50:
- A flat rate of £3.99 applies to all orders under £50 with a total weight of up to 30kg, an additional shipping charge of £3.99 per 30kg increment will apply.
Weight-Based Shipping
- Orders Over 30kg and Below £100:
- For orders between £50 and £100 with a total weight exceeding 30kg, an additional shipping charge of £3.99 per 30kg increment will apply.
- Orders Over £100 Exceeding 60kg:
- For orders over £100 with a total weight exceeding 60kg, an additional shipping charge of £3.99 per 30kg increment will apply.
Pallet Deliveries
- We can offer pallet deliveries to anywhere on the mainland UK at £75 plus VAT. Please contact us directly to place any bulk orders.
Delivery Details
- Dispatch Times
- We dispatch orders mid-day (12pm) Monday to Friday. Orders placed before 12pm will be processed the same day. Orders placed after 12pm will be processed the next business day.
- Dispatch days exclude weekends and Bank Holidays.
- Delivery Service
- All orders are shipped with DPD's express 1-2 day delivery service.
- Orders placed before 12pm on a Friday will be delivered over the weekend (Saturday or Sunday).
- Extended Lead Times
- Due to the nature of our business, there may be extended lead times for certain items. Every effort will be made to deliver all products by the agreed date.
- If no tracking details are received within 48 hours, please contact us.
- Order Issues
- If there is anything wrong with the items once they have been received, please contact us within 24 hours of the consignment being signed for so that we can rectify the problem.
- Holiday Delays
- Due to the volume of orders during Christmas, Easter, and Bank Holidays, please be aware that there may be delays in processing orders over these periods.
Shipping Times
- Mainland UK
- Standard shipping on all orders is for express 1-2 day shipping with DPD for orders, although please be aware that the cut off to place orders is 11am Monday to Friday. Orders placed after 11am will be collected the following day.
- We offer free shipping to mainland UK only, which excludes the following postcodes:
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Contact Us
If you have any questions or need further assistance with your order, please feel free to contact our customer service team at 0808 0196 9994. We are here to help!
Thank you for shopping with us. We appreciate your business and look forward to serving you!
This policy aims to balance providing attractive shipping options for customers while ensuring you cover your costs and maintain profitability.